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Aquatic Center

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1. Do I need to be a resident of Grayslake to become an Aquatic Center Member?

No, Aquatic Center Memberships are available to everyone no matter where you live!

2. Can I bring outside food into the Aquatic Center?

Yes, outside food is allowed in the Aquatic Center; however, food is only permitted in designated turf and concession table areas. No food or drink is allowed on the pool deck. Glass containers and aluminum cans are prohibited. Alcohol is prohibited on Aquatic Center grounds. Coolers are permitted to be brought in to the Aquatic Center provided they are no larger than one cubic foot. Aquatic Center Management and Staff reserve the right to inspect all coolers upon entry to the Aquatic Center and remove any glass containers, aluminum cans and/or alcohol. Outside food may not be ordered from and/or delivered to the pool.

3. If I'm not going to be swimming, do I still need to pay to enter the Aquatic Center?

Yes. All patrons entering the Aquatic Center must either purchase an admission ticket or hold a valid Aquatic Center Membership.

4. How old do you have to be to come to the facility by yourself?

Children ten (10) years of age and under must be accompanied by a responsible individual sixteen (16) years of age or older.

5. How do I obtain my Aquatic Center Membership cards after I purchase them?

Aquatic Center Membership Cards will be available for pick-up at the Aquatic Center beginning with the Preview Party on Thursday, May 26, 2016. Following the Preview Party, Aquatic Center Membership Cards may be picked-up during normal operating hours by visiting the Member Services desk at the front entrance of the facility.

6. If the Aquatic Center closes due to inclement weather, will I get my money back?

In the event the Aquatic Center is closed due to inclement weather or lack of attendance, rain checks will be issued to patrons presenting a daily admission ticket printed within two (2) hours of the closure. Sorry, no refunds.

7. When is the Splash Park open?

The Splash Park is owned and operated by the Grayslake Park District and is not a part of the Grayslake Aquatic Center. For more information on the Splash Park, please contact the Park District by calling 847-223-PLAY.

8. How tall do you need to be to ride the water slides?

For everyone's safety, you must be at least 48" tall to ride the water slides.

9. Can I use my spouse's Aquatic Center Membership?

No, unfortunately Aquatic Center Memberships can only be used by the individual to whom the card was issued. All patrons entering the Aquatic Center must hold a current Aquatic Center Membership or purchase a Daily Admission.

10. Do I pay more for my Aquatic Center Membership if I am not a Grayslake resident?

The Grayslake Aquatic Center does not distinguish between Grayslake and non-Grayslake residents, which means that all customers pay the same low rates no matter where you live!

11. Can I purchase Aquatic Center Memberships for grandparents or nannies if they do not live in my household?

Aquatic Center Memberships are designed to be customizable to meet your family needs. When registering for Aquatic Center Memberships you can add any individuals to your household, whether it's a nanny, grandparent, aunt, uncle, etc.

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Building Department

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1. How long does it take to get a building permit?

It will take three to five days for most permits and up to 10 days for items which require more time to review, such as additions and some remodeling projects.

2. When do I need a building permit?

Village Code requires building permits for most exterior and interior improvements; i.e., changes to electric and plumbing items including fixtures and water heaters, replacement windows and doors, roofing and siding, basements, room and garage additions, fences, sheds, and other construction-type repairs.

Items that do not require permits are flooring (wood, tile, or carpeting) and painting - inside or out.

3. How do I apply for a building permit?

Click here to download the permit application. It may be sent in via fax, mail or dropped off at the Building Department in the Village Hall. You can also stop in at the Village Hall to complete the paper work.

4. How much does a building permit cost?

Fees vary and are subject to change, please click here for the list of fees in the Village Code Chapter 3.08 Fee Schedules of Village Permits and Services. Or you may call the Building Department at 847-223-8515.

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Community

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1. Where are the Metra train stations located in Grayslake?

The Lake Street Station is located on Lake Street south of Route 120 and serves Metra's Milwaukee District North line between Chicago and Fox Lake.

The Washington Street Station is located on Washington Street west of Lake Street and serves Metra's North Central line between Chicago and Antioch. For more information click here.

2. How do I register for the Metra PrePay Parking Program?

To obtain more information and an application please click here.

3. Can I park overnight at the Grayslake train stations?

Commuters needing to park overnight at either the Lake Street Station or the Washington Street Station must pay the $1.75/day fee in advance at the Grayslake Village Hall, 10 South Seymour Avenue. Please note the fees must be paid prior to parking overnight in either Metra Station parking lot. If you prefer unlimited parking 24 hours a day, please check the PrePay Parking Program.

4. Do the Metra stations have assigned parking spaces?

No. The Village's agreement with Metra prohibits the Village from setting spaces aside for permit parking. PrePay Parking is allowed in any space.

5. How much does it cost to park in the Metra parking lots?

Parking is available daily on a first come, first serve basis for a fee of $1.75 per day. This fee is subject to change without notice. Exact change is required. Metra pay boxes at either station do not dispense change. Payment can be made by dollar bills or coins.

6. How can I obtain more information about Grayslake's PrePay Parking Program for the Metra Stations?

Obtain additional information about the Prepay Parking Program by clicking here

7. What is Community Notification?

On the right hand side of the homepage is the option to sign-up for community notification. This option allows for both residents and businesses in the community to be notified of time-sensitive information such as emergencies and other local crises. It is important to sign-up for this service as messages may direct the community to take certain actions during times of emergency. Please click the following link: Community Notification Sign-Up

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Economic Development

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1. Do I need a business license?

All businesses in the Village of Grayslake, including home based businesses, are required by Village Code Chapter 5 to apply for a Business License before opening. Business Licenses are valid from May 1 through April 30 of each year. Failure to obtain the required Business License can result in enforcement actions by the Village, including a fine up to $500.00 and/or suspension of business activity. Business License Application

2. What other fees or licenses am I required to obtain in addition to a business license?

Music Device: $50.00 per machine, per year
Amusement Devices: $100.00 for each license address AND $50.00 per machine, per year
Vending Machine: $25.00 per machine per year
Massage Establishments and to find out out liquor license availability please call the Request for Service System at (847) 223-8515.

3. I operate a business out of my home, do I still need a business license and what rules apply for home occupations?

Yes, you still need to obtain a business license. Click here for the home occupation regulations.

4. How do I apply for a business license?

You may call the Request for Service line at (847) 223-8515 to have one mailed or simply click here for a Business License Application.

5. How and when do I renew my current business license?

All business licenses expire on April 30 of each year and are valid from May 1 through April 30. Renewal certificates are mailed every March to every business license holder. Please call Village Hall at (847) 223-8515 if you did not receive a renewal certificate or you may click here to obtain a copy.

6. How do I obtain a Raffle License?

Please click the following link, Raffle License Application, print and submit the application to the Village of Grayslake, Deputy Village Clerk, 10 S. Seymour Avenue, Grayslake, IL 60030.

7. How do I obtain a Liquor License?

Please call the Request for Service Line at (847) 223-8515 and ask for the Deputy Village Clerk. For more information, please click Liquor License Information

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Management Services and Utility Billing

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1. When and where are the Village Board meetings held?

Village Board meetings are held on the first and third Tuesdays of the month at Village Hall unless otherwise announced. View the Village Board meeting schedule.

2. Where is Village Hall located?

The Village Hall is located at 10 South Seymour Avenue in downtown Grayslake, just west of the railroad tracks.
View Map

3. What are the Village Hall hours?

The Village Hall is open Monday through Friday from 8:00 a.m. to 5:00 p.m.

4. I am a new resident, how do I set-up water/sewer service?

You can call the Request for Service at (847) 223-8515 or use the Request 4 Service System.

5. How do I pay my water bill?

You can mail your payment along with your invoice to our lockbox at:

Village of Grayslake
P.O. Box 1217
Bedford Park, IL 60499-1217

Payments can also be dropped off at Village Hall during regular business hours or placed in our overnight drop box located in the parking lot just north of our entrance.

You can also pay online by logging into the Utility Bill Management System.

6. How do I find out what my current balance is?

Call the Village of Grayslake at 847-223-8515 or log into the Utility Bill Management System.

7. How often will I receive a bill?

Bills are sent out on the first of each month.

8. When is my water bill payment due?

Previous balances are due the 15th of the month, current balances are due the 29th of the month.

9. Can I make a water bill payment over the phone?

For customer security, we do not take payments over the telephone.

10. Can I pay my bill with a credit card?

Yes, you can use Visa, MasterCard, or Discover in person or online with the
Utility Bill Management System, however this method requires 48 hours to post. Past due accounts pending shut off penalties should not be paid on-line.

11. My house is vacant but I still received a bill. Why?

Even if there is no water usage for a given period, there is still a minimum bill per Village Ordinance. The minimum bills fees are associated with the maintenance of
your water system and the administrative costs of managing your account.

12. How do you read my meter?

Water meters are equipped with radio transmitters. Computers in the Public Works vehicles send signals to the transmitter on your meter, that in turn sends back a reading. Every meter has different identifying numbers; the individual meter number, a transmitter number as well as a unique frequency. All of these ensure accurate readings.

13. What is the unit of measurement used?

Your water is measured in gallons, and consumption is billed in thousands of gallons.

14. Why is my bill higher than normal?

If your personal consumption habits have not changed a leak may be the culprit of excessive usage. Read our Leak Detection brochure for helpful hints.

15. I’m selling my house what should I do?

Notify the Village of any billing changes at (847) 223-8515, and ask for a final reading to be made. Be prepared to provide your forwarding address, phone number and closing date.

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Police Department

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1. Where can I file an accident report?

Contact 9-1-1 for an officer to be dispatched to the scene of the accident. If no injuries are involved you may come in person to the Grayslake Police Department located at:
10 S. Seymour Avenue
Grayslake, IL 60030

A valid driver's license, proof of insurance, and registration (other driver information may be required) is necessary for the officer to complete an accident report.

2. How do I obtain a copy of an accident report?

Visit the Village's Online Accident Report System to access traffic accident reports via the internet. There is a fee for obtaining accident reports online.

Request for police reports may be made under the Freedom of Information Act (FOIA). Please click here to be redirected to the Freedom of Information Act page.

3. How do I pay my parking/local ordinance ticket?

You have three payment options:

1. Pay by phone: 1-866/353-0455

2. Pay by check or money order (DO NOT SEND CASH!) be sure to include the citation number or copy of ticket with payment. This can be done in person at the police counter, drop off in the Village hall drop box or by US Mail to:

Village of Grayslake
Citation Processing Center
P.O. Box 3214
Milwaukee, WI 53201-3214

3. Pay on-line: Online Parking/Local Ordinance Ticket Payment

4. Where is the branch court located?

Circuit Court - North Branch
1792 Nicole Lane
Round Lake Beach, IL 60073
(847) 377-3400

5. Where can I pick-up my car when it is towed?

Wildwood Towing
18409 W. Gages Lake Road
Wildwood, IL 60030
(847) 223-2222

6. How do I get my car released?

Vehicle releases are done on a case by case basis. Please call the non-emergency number (847) 223-2341 for the required release information. Release forms are obtained in person at the Grayslake Police Department. The owner must be present for the release of his/her vehicle, with a valid driver's license to drive the vehicle away.

7. Can I obtain a handicap parking tag at the Grayslake Police Department?

No. The Police Department does have the state required forms, which need to be completed by the applicant & attending physician. Once completed the forms need to be mailed to the Secretary of State.

Temporary Handicap Placards can be obtained from
Avon Township Office
433 East Washington Street
Round Lake Park, IL 60073
(847) 546-1446

The state form is also required for the temporary placards.

8. Do I need a vehicle sticker if I live in Grayslake?

The Village of Grayslake does not require residents to have a vehicle sticker.

9. How can I get a background check?

Background checks are only provided for the residents of Grayslake and only for events which have occurred in Grayslake. You may not obtain a background check on anyone other than yourself.

Unincorporated Grayslake - contact the Lake County Sheriff's Office at (847) 549-5200.

If a national background check is required, the resident must contact the Lake County Sheriff's Office at (847) 549-5200.

Proper identification is required: a valid DL, State Photo ID or passport. The Grayslake Police Department provides a form to be filled out by the applicant. Once the background check has been completed a notarized form is returned to the resident. There is no charge for this service.

10. I need to have my fingerprints taken. Can the Police Department do this for me?

Yes. You must be a resident of Grayslake or being fingerprinted for a business in Grayslake. A fingerprint card is required. The fingerprint card needs to be provided by the employer requesting the fingerprinting. The Grayslake Police Department does not provide fingerprint cards. This is a no charge service.

11. How do I sign-up for a house watch / business watch?

You must come in person to the Grayslake Police Department and complete the form. This service is limited to 2 week increments, if more time is necessary special permission must be granted by the Commander of the Police Department.

12. What is the Curfew Law in Grayslake?

Village Code prohibits any person under the age of 17 to be out in public, unless accompanied and supervised by a parent, legal guardian, or other responsible companion at least 18 years of age who is approved by a parent or legal guardian. The curfew does not apply to a person under the age of 17 when engaged in a business or occupation that the state of Illinois authorizes a person under the age of 17 to perform. It is unlawful for any person under the age of 17 to be present at or upon any public assembly, building, place, street, or highway at the following times:

1. Between 12:01 a.m. and six a.m. Saturday;

2. Between 12:01 a.m. and six a.m. Sunday; and

3. Between eleven p.m. on Sunday to Thursday, inclusive, and six a.m. on the following day.

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Public Works Department

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1. Who plows my streets?

Alleghany Road (South of Route 120) - Lake County Department of Transportation

Casey Road - Lake County Department of Transportation

Center Street (Route 83 to Route 45) - Lake County Department of Transportation

Route 45 - Illinois Department of Transportation

Route 83, Barron Boulevard - Illinois Department of Transportation

Route 120, Belvidere Road - Illinois Department of Transportation

Route 137 - Illinois Department of Transportation

Washington Street - Lake County Department of Transportation

Rollins Road - Lake County Department of Transportation

For more information, please contact the Public Works Department at (847) 223-8515.

2. What do I do if the snowplow damaged my mailbox?

Unfortunately, during snow plow operations mailboxes may be damaged either from a direct hit from a snowplow or from wet snow thrown from a snow plow. The Village has a mailbox replacement policy for both properly placed and improperly placed mailboxes within the Village right-of-way.

To report a damaged mailbox, please call the Request for Service System at (847) 223-8515 or submit a Request for Service online.

3. Why is snow always left at the end of my driveway?

Unfortunately, this is one of the consequences of owning a home in northern Illinois. Despite popular opinion, crews do not place snow in driveways on purpose. There is no practical way for the snow plow operator to cut off the windrow of snow when crossing a driveway. This problem is especially acute in cul-de-sacs because this is a very confined space. Cul-de-sacs require that all of the snow on the roadway within that confined space be placed along the outside of the circle. The problem is compounded by the fact that each homeowner then must clear their driveway, which places large piles on the corners of the drives.

In a cul-de-sac, it is extremely difficult to have the truck push snow onto a center island. Trucks are not built to be articulated into an angle that would allow placing a portion of the snow on the island, and centrifugal force causes the snow to move off of the plow toward the outside of the circle. Public Work's goal in clearing all streets is to maintain as much of the normal pavement width as possible, while at the same time, allowing acceptable access to the mailboxes for the postal carriers.

One thing you can do to reduce the amount of snow that is plowed in front of your driveway is to place as much of the snow as possible to the right side of your drive, as you face the street. This reduces the chance of snow previously removed from the driveway being pushed back onto your drive. This suggestion, however, may not work in cul-de-sacs that have driveway openings placed close together.

Unfortunately, the Village does not have the personnel to clean driveways. This is the responsibility of the resident.

4. When is street sweeping done?

Street sweeping is done on an as-needed basis to keep sewers and gutters clear of any debris.

5. Who do I call regarding questions about roadwork?

You may call the Request for Service System at (847) 223-8515 or submit a Request for Service online.

6. Who do I call about a dead tree on the parkway?

You may call the Request for Service System at (847) 223-8515 or submit a Request for Service online.

7. How do I get a street sign fixed or replaced?

You can call the request for Service System at (847) 223-8515 or submit a Request for Service online.

8. How do I get a street light fixed or replaced?

You may call the Request for Service System at (847) 223-8515 or submit a Request for Service online.

9. Where do I report a pothole for repair?

You may call the Request for Service System at (847) 223-8515 or submit a Request for Service online.

10. Where do I report a manhole cover is loose or missing?

Please call the Request for Service System at (847) 223-8515 or call the non-emergency Police Department phone number after hours (847) 223-2341. Also, you may click Request for Service System

11. Where do I report a water main break?

Please call the Request for Service System at (847) 223-8515 or call the non-emergency Police Department phone number after hours (847) 223-2341. You may also click: Request for Service System - Water Main Leak

12. Where do I report concerns regarding road construction?

You can call the Request for Service System at (847) 223-8515 or click here to submit a Request for Service online.

13. What are the Village's salting and deicing practices?

Throughout the years, snow and ice removal has proven to be an inexact science. Different storms bring different problems which require different levels of response. Several factors directly contribute to the level of severity of the storm and the subsequent effect on traffic and public safety. The Village uses an environmentally friendly alternative to salt only to help deice streets. This alternative combines traditional road salt and a beet by-product which reduces the amount of salt needed and increases the effectiveness of salt. The liquid/salt mixture creates an oatmeal-like substance that will appear black on the roadway.

The Composition of the Snow - Snow moisture levels vary based on temperature. The closer the temperature is to 32 degrees Fahrenheit, the heavier the content of the snow will be. Heavy snow makes snow and ice removal much more difficult. The process is more efficient and effective when snow is dry and fluffy.

The Length of the Storm - Extended snow storms make snow and ice removal more difficult and less effective. The best advice is to use extreme caution when driving on Village streets. The Village will concentrate on clearing the main arterial streets during an extended storm. Side streets and cul-de-sacs will be taken care of as time permits. It is much easier to clear eight inches of snow that falls over a six hour period in comparison to a four inch snow that falls over a twenty-four hour period.

Rush Hour Effect - Morning and late-afternoon snow storms will increase your driving times. Try and stay updated on predicted weather conditions and make your travel plans accordingly. As is standard procedure, the Village plow and salt crews will clear the snow and ice as quickly as possible when these particularly inconvenient storms occur.

14. The storm is sewer is blocked, who do I call?

You can call the Request for Service System at (847) 223-8515 or click here to submit a Request for Service online.

15. Why is my water pressure low?

You can call the Request for Service System at (847) 223-8515 or click here to submit a Request for Service online.

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Residents

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1. I am a new resident, how do I set-up garbage / recycling service?

You can call the Request for Service System at (847) 223-8515 or click here to register online.

2. When is my garbage pick up day?

Please call the Request for Service System at (847) 223-8515 or click here for the garbage route map.

3. How often do I receive a bill for garbage service?

The garbage service is charged monthly and is included in your monthly water bill.

4. What are the current rates for my waste and recycling services?

In order to accommodate various resident service needs, there are three different garbage toter sizes for residents to select from:

Standard Size / 90 Gallon Garbage Toter - $19.83 per month
Medium Size / 65 Gallon Garbage Toter - $17.69 per month
Small Size / 35 Gallon Garbage Toter - $14.74 per month

Monthly rates include fees for recycling services, leaf vacuuming service, holiday tree pick-up and special spring yard waste pick-up week.

5. What is the Holiday pick-up schedule for garbage and recycling?

Every year Waste Management observes several holidays that can affect garbage service. Please click here for the current holiday schedule

6. Can I put bulk items out with my regular garbage?

Village residents are allowed to place one bulk item out with their weekly pick up at no charge. For more than one item, please call Waste Management for a special pick up at (800) 796-9696.

Waste Management does not pick up appliances. Please call Barb's Salvage at (847) 973-0105 or Environmental Services at (800) 480-4337. Click here to obtain a list of allowed bulk items.

7. How do I arrange for a special pick up?

Please call Waste Management to arrange for a special pick up at (800) 796-9696.

8. What can I recycle?

Under the Village's contract with Waste Management, each resident is provided a green recycling toter for curbside recycling which is included in their monthly fee. Please place your recycling toter at the curb on your pick up day. There is a separate recycling truck that picks up recycling. Click here for more information.

9. What are my other recycling options?

You may bring recyclables to the Grayslake Recycling Center. Please click here for information.

10. When is leaf vacuuming?

Leaf vacuuming starts during mid October and runs through the end of November. Please click here for more information.

11. How do I exchange the size of my garbage tote?

The garbage can exchange program takes place once a year. Residents who want to take part in the program may register between January 1 and February 15, replacements take place in March.

12. My garbage or recycle was missed, what should I do?

Please call the Request for Service System to report it at (847) 223-8515 or click here to submit a Request for Service online.

13. What are the current rates for my Water and Sewer Service?

Please click Water and Sewer Rates.