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Management Services

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1. When and where are the Village Board meetings held?

Village Board meetings are held on the first and third Tuesdays of the month at Village Hall unless otherwise announced. View the Village Board meeting schedule.

2. Where is Village Hall located?

The Village Hall is located at 10 South Seymour Avenue in downtown Grayslake, just west of the railroad tracks.
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3. What are the Village Hall hours?

The Village Hall is open Monday through Friday from 8:00 a.m. to 5:00 p.m.

4. I am a new resident, how do I set-up water/sewer service?

You can call the Request for Service at (847) 223-8515 or use the Request 4 Service System.

5. How do I pay my water bill?

You can mail or drop off your payment at Village Hall, located at 10 South Seymour Avenue. You can also register to make payments by calling (847) 223-8515 or online through the Request for Service system.

6. How do I find out what my current balance is?

Call the Village's Request for Service System at 847-223-8515 or log into the Utility Bill Management System.

7. How often will I receive a bill?

Bills are sent out on the first of each month.

8. When is my water bill payment due?

Previous balances are due the 15th of the month, current balances are due the 29th of the month.

9. Can I make a water bill payment over the phone?

For customer security, we do not take payments over the telephone.